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First Time Managers

Step up. Step up. Step up with us!

Come and join this two-day highly informative and experiential style First Time Managers program and fill your tool box with new and valuable ideas and knowledge to help to kick-start your managerial career - and keep it moving forward.

A strong foundation is absolutely KEY to successful and well-placed management, and if you are "new to management" - then this course is exactly for you!

Every new manager needs to develop a rock-solid foundation of skills to build within themselves the reassurance that they CAN - through getting the basics right and in place "first up" - become a Proficient Manager.

So if that is who you want to be - then we definitely want to see you at this exciting and high energy course packed with the essentials for managerial success!


Being a manager for the first time is a daunting task as so many expectations are placed on performance right from day one - and most people walk into management unaware of the full nature of the role they have been landed - either by their own choice or by the choice of others.

With this program participants will have the opportunity to develop and refine some of the essential management skills needed to strengthen present day performance and build successful results for the future. This program develops the first time manager and it can be a springboard to further development of leadership capabilities.

Participants will be able know precisely their role and the critical part that emotional intelligence plays in performing their role. They will gain a better understanding of change and how to manage responses to change which forms a major part of any manager's agenda in today's business world.

Insights into the importance of excellent communication skills and knowledge of their own style of communication will help those who attend adapt to the styles of others in managing people more effectively, and know how to provide effective feedback that is crucial to develop performance.

The sessions in this program equip the new and emerging manager with the fundamentals that are involved in understanding difficult behaviors in the workplace and strategies to resolve conflict in a constructive way, how to delegate so that there is more time to provide quality management. And when it comes to teams, it explains cohesive and productive teams and teamwork, and ways to develop high performance.

A must have in any training tool-box First Time Managers is the first step to positive managerial productivity and performance.


The Role of the Manager

  • Understanding the role of the manager
  • What management entails today
  • The different types of people you will manage
  • Personal management style
  • Identifying the right type of support and development to give
  • Knowing what is important first up!
Emotional Intelligence - what managers need to know!
  • Definition of EQ is and its key components
  • Occupational EQ and self-awareness
  • Empathy and relationships for improved communications
  • Managing your own emotions to positive outcomes
  • Understanding change in others
  • Self-motivation
Communication and Styles
  • Perceptions and filters
  • Appreciating different communication styles
  • Identifying our own communication style and preference
  • Adjusting to other communication styles when managing team membersIndividual questionnaire for completion and discussion
  • Individual questionnaire for completion and discussion
  • Communicating clear direction and instructions
  • Impact of verbal and non-verbal communication
  • Listening with empathy: using agreement
  • Adapting your communication
Change and Emotional Responses to Change
  • The importance of being a change agent
  • Business and personal impacts of failing to deal with people's needs and concerns
  • Identifying our own response to change
  • DREC change curve
  • Identifying each phase and responding appropriately
  • Conveying compelling reasons for change
Managing Difficult Behavior in the Workplace
  • What causes difficult behavior?
  • Strategies for responding to different behavior styles
  • Re-thinking the conventional methods and strategies
  • Resolving conflict in a constructive way
  • Is conflict always a bad thing?
  • What works for you and your team?
Managing Performance and Development - Feedback / Feed Forward
  • Discussion about feedback and "feed forward"
  • Purpose and benefits of giving and receiving feedback
  • Scenarios that demonstrate failure to feed-back and feed-forward
  • Opportunities for giving feedback
  • Your style of giving feedback - does it work?
  • Models for giving constructive and motivational feedback
Delegation Skills
  • Why is there so much fuss about being able to delegate?
  • Identifying opportunities for delegation
  • Skills and process for delegating effectivelySKILL WILL Matrix - how it can assist you
  • SKILL WILL Matrix - how it can assist you
  • Measuring the impact of negative and positive delegation on you personally
  • Impact on management of time and priorities and the consequences
  • Its impact on your capabilities to further develop your staff Defining a team - don't go with the textbook definition
Characteristics of High Performance Teams
  • Defining a team – don’t go with the textbook definition
  • Dr. Meredith Belbin and BELBIN TEAM ASSESSMENT
  • Characteristics of high performing teams
  • Stages of group development
  • Ways to engender team working
  • What is important to you and your team?
Next Steps
  • Review of personal management capabilities
  • Establishing future learning goals
  • Personal action planning

By the end of this program, the participants will be able to:
  • Explain their role and responsibilities as a manager and team leader
  • Provide clear and engaging direction to their team members
  • Know different styles of communication and how to adapt their communication style to create understanding and rapport with others
  • Understand the essential components to Emotional Intelligence and its contribution
  • Be more knowledgeable about managing self and emotions
  • Identify strategies for helping team members cope with their potential responses to change in the workplace
  • Recognize the characteristics of high performing teams and identify ways to engender effective team working
  • Identify and practice techniques for managing difficult behavior in the workplace
  • Give feedback to team members on their performance
  • Have better time management skills through understanding importance of delegation
  • Delegate tasks to team members in an engaging and supportive manner
  • Act and manage teams with more confidence

  • Audience involvement with sharing/discussion of viewpoints
  • Facilitator and instructor-led discussion
  • Content is 20% theory, 80% experiential-based
  • Case studies and Assignments - individual and group basis
  • Video Clips - TED Talks and others
  • Observation/demonstration/practice
  • Individual reflection and contemplation
  • Interacting and working within a pair or group
  • Giving of feedback
  • Practical/tactile activities
  • Use of positive affirmations. Action planning
  • Self-assessments - personality and soft skills based

This course will benefit anyone who is undertaking a Managerial Role for the first time and is new to Management, Team Management, or who is an existing Manager in need of a refresher course.




  • Work book with related materials
  • Suggested reading material for continuous learning
  • Certificate of Attendance

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