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Knowing, Using and Improving
Your Emotional Intelligence

Have you ever really stopped to think how your emotions affect those around you - or what affect they actually have on you? Statistics state that our emotions - and our emotional intelligence - have a direct negative or positive impact on all that is going on around us, and that includes what goes on at the work place.

It is probably true that you have not had enough time to devote to this because there is so much else to do - am I right!

Well TRY THIS: Take some well-deserved time off to address this particular and vital area that can help you to perform better personally, and as a professional, and join us for two days of amazing insights and discussions, activities and case studies in an informal, enjoyable yet effective environment.

We are here “ready for you” - so take a chance and join us as soon as you can so we can help you navigate your way successfully through your professional responsibilities and your personal life.


Without a doubt, Emotional Intelligence plays an increasingly pivotal role in whether we succeed in business and in life and whether we are happy in both. It is crucial in whether we continue to accept the status quo and keep on doing the same old things that we do, encouraging mediocrity in business and in our own behaviors and life, or, whether we get to know ourselves better, improve who we are and challenge, shape and "re-shape" for a more meaningful, capable and vibrant future.

Much has been discovered in the past 30 years on Emotional Intelligence and countless studies show its incredible role in an individual's success.

It has been shown that, Emotional Intelligence or EI / EQ, can be even more critical than the power of the cognitive brain usually measured with IQ. In others words, if you want to succeed in anything in life, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on, rather than to become better only at a specific technical skill.

Emotional Intelligence is many things including for the most part, the ability to recognize and manage emotions. Those who are adept at this skill are more likely to avoid and indeed prevent miscommunication; be able to find positive outcomes and reach consensus; manage stress and anger more appropriately; and address conflicts of varying types in a more effective and conclusive manner. Those with EI more capably and positively lead themselves and others.

The overall aim of this course is to provide participants with the competencies required to improve their Emotional Intelligence (EI). Participants on this interactive course will explore the importance of EI as well as its positive impact at the professional and social levels with an aim to increase the effectiveness of their relationships at work and in life.

Participants will also learn how to utilize EI skills around the Mayer, Salovey, Caruso Emotional Intelligence Test (MSCEIT) model by helping them devise a Personal Development Plan (PDP) to improve in all the required EI competencies.


Emotions and Reasoning at Work: The Six Principles

  • Rule of reason or rule of emotion
  • Principle one: emotions are data
  • Principle two: emotions should not be ignored
  • Principle three: emotions should not be hidden
  • Principle four: decisions and emotions
  • Principle five: emotions follow logical patterns
  • Principle six: emotional universals and specifics
  • Case studies and applications
Emotional Intelligence: The Ability Model
  • The full cycle of the ability model and its implications
  • The Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
  •      Perceiving emotions
         Using emotions
         Understanding emotions
         Managing emotions
  • Determining your EI score
  • Understanding and interpreting your EI score results
  • Providing feedback on EI score results
  • Implications of EI results at the professional and personal levels
  • Tips and recommendations
Understanding your Emotional Skills
  • Reading people: identifying emotions
  • The mood meter and its implications in understanding EI
  • Plutchik's wheel of emotionsGetting in the mood: using emotions
  • Getting in the mood: using emotions
  • Predicting the emotional future: understanding emotions
  • Doing it with feeling: managing emotions
  • Measuring emotional skills
Developing your Emotional Skills
  • Reading people correctly: improving your ability to identify emotions
  • Getting in the right mood: improving your ability to use emotions
  • Emotional storytelling
  • Predicting the emotional future accurately: improving your ability to understand emotions
  • Doing it with smart feelings: improving your ability to manage emotions
  • Managing anger at work
  • Managing anger in life
Applying your Emotional Skills
  • Managing yourself: applying your emotional intelligence skills
  • Managing others: applying emotional intelligence skills with others
  • Emotional role play
  • Building the emotionally intelligent person
  • Working around the emotional blueprint
  • Building the emotionally intelligent person with the emotional blueprint
  • Real life examples and case studies

By the end of the course, participants will be able to:
  • Discover the impact of emotions on human behavior
  • Use the six principles of emotional intelligence in order to enhance relationships with others
  • Interpret EI scores and their implications in order to improve interactions with other people
  • Identify their EI strengths and weaknesses using the MSCEIT model
  • Devise a PDP aimed at developing and improving emotional intelligence
  • Apply EI skills in order to maximize personal influence at the professional and social levels

This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities.

The course also features the use of interactive exercises and activities in order to allow participants to develop strategies that will help them improve their competencies in emotional intelligence.

Methodologies also include:
  • Audience involvement with sharing/discussion of viewpoints
  • Facilitator and instructor-led discussion
  • Content is 20% theory, 80% experiential-based
  • Case studies and Assignments - individual and group basis
  • Video Clips - TED Talks and others
  • Observation/demonstration/practice
  • Individual reflection and contemplation
  • Interacting and working within a pair or group
  • Giving of feedback
  • Practical/tactile activities
  • Use of positive affirmations.
  • Action planning

Managers, Business Professionals and Individuals who have decided to learn and develop their Emotional Intelligence competencies to enhance as well as manage their relationships at work and in life.




  • Work book with related materials
  • Suggested reading material for continuous learning
  • Certificate of Attendance

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