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  Effective Communicating and Influencing with Impact

Building constructive business relationships with others through communicating face to face and in writing

As both work activities and organisational structures change rapidly, the need for each of us to be working at the peak of our effectiveness has increased. Communicating with colleagues, customers and clients is important if we are to achieve successful outcomes in business, and enhance our own career development opportunities. This programme will explore what it takes to be a good communicator, how and why people react the way they do in certain situations, and what it takes to bring others around to your point of view. It will help you create a more customer friendly way to put things in writing, and also present your case at meetings or during a formal presentation.

Aims of the seminar:

This programme will help you develop your style of communication and analyse different strategies to deal positively with others and build effective working relationships. It will give you very practical tools in order to enhance not only your face to face contact with other, but also putting things in writing that make the recipient feel convinced by your argument, proposition, or idea. In addition, you will develop your people management skills in giving and receiving feedback, in order to manage team members more effectively.

During this programme we will explore:

  • What is it that makes a good communicator?

  • How people relate to each other. Transactional analysis – the parent/adult/child theory

  • Overcoming communication barriers

  • The use of Emotional Intelligence – to help us understand, manage and motivate others

  • How to present opinions, observations, demands and requests with clarity and confidence

  • Giving and receiving feedback

  • Putting it in writing – the pros and cons of different methodologies

  • Customer friendly writing techniques

  • How to speak eloquently and convincingly, be it in a formal or informal situations

Who will benefit?

Any manager, team leader, or supervisor who wants to learn how to gain a deeper understanding of what ‘makes people tick’ in order to motivate others.

Contents & Coverage

Understanding what it takes to be a good communicator and how ultimately it can improve an organisation’s productivity, morale and also profitability

Communication barriers
What is it that can stop us communicating as effectively as we would like?

The need for developing our skill sets in the current business world
How important is IQ / technical skills / Emotional Intelligence

What do we mean by Emotional Intelligence?
The five key factors

The importance of listening
How to actively listen and respond accordingly. The use of silence as an effective tool in communication.

Getting to understand another person’s needs and requirements
Keeping a conversation on track. The effective use of reframing, and clarifying information back to another person to ensure a correct interpretation of their information

Questioning techniques
Open, closed and rhetorical questions, plus consultative techniques for root cause analysis purposes

Transactional analysis
How people relate to each other through the use of certain words and phrases, and what impact this might have on others

Feedback to others
How to create a positive approach in all situations

The pros and cons of different forms of communication
When is it best to telephone / use Email / or put information in writing?

Putting it in writing
How to create customer friendly copy. The importance of structure, wording, and the elimination of jargon, plus an indication of a clear way forward so that all parties know where they stand.

Email protocol
What style of writing should you use in Emails? Should you ask for a receipt of mail? If so, in what circumstances?

Presenting your case
How to put across your case with conviction on a face to face basis, and influence others in the process

Communicating effectively with a range of different and sometimes difficult individuals
The use of a 4 step model to help you put your case in a way that will make an impact on those that you find difficult to communicate with under normal circumstances.

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