Building constructive business
relationships with others through
communicating face to face and in writing
As both work activities and organisational
structures change rapidly, the need for each
of us to be working at the peak of our
effectiveness has increased. Communicating
with colleagues, customers and clients is
important if we are to achieve successful
outcomes in business, and enhance our own
career development opportunities. This
programme will explore what it takes to be a
good communicator, how and why people react
the way they do in certain situations, and
what it takes to bring others around to your
point of view. It will help you create a
more customer friendly way to put things in
writing, and also present your case at
meetings or during a formal presentation.
Aims of the
seminar: This programme
will help you develop your style of
communication and analyse different
strategies to deal positively with others
and build effective working relationships.
It will give you very practical tools in
order to enhance not only your face to face
contact with other, but also putting things
in writing that make the recipient feel
convinced by your argument, proposition, or
idea. In addition, you will develop your
people management skills in giving and
receiving feedback, in order to manage team
members more effectively.
During this
programme we will explore:
-
What is it that makes
a good communicator?
-
How people relate to
each other. Transactional analysis – the
parent/adult/child theory
-
Overcoming
communication barriers
-
The use of Emotional
Intelligence – to help us understand,
manage and motivate others
-
How to present
opinions, observations, demands and
requests with clarity and confidence
-
Giving and receiving
feedback
-
Putting it in writing
– the pros and cons of different
methodologies
-
Customer friendly
writing techniques
-
How to speak
eloquently and convincingly, be it in a
formal or informal situations
Who will
benefit?
Any manager, team leader,
or supervisor who wants to learn how to gain
a deeper understanding of what ‘makes people
tick’ in order to motivate others.
Contents &
Coverage
Introduction
Understanding what it takes to be a good
communicator and how ultimately it can
improve an organisation’s productivity,
morale and also profitability
Communication barriers
What is it that can stop us communicating as
effectively as we would like?
The need for developing our skill sets in
the current business world
How important is IQ / technical skills /
Emotional Intelligence
What do we mean by Emotional
Intelligence?
The five key factors
The importance of listening
How to actively listen and respond
accordingly. The use of silence as an
effective tool in communication.
Getting to understand another person’s
needs and requirements
Keeping a conversation on track. The
effective use of reframing, and clarifying
information back to another person to ensure
a correct interpretation of their
information
Questioning techniques
Open, closed and rhetorical questions, plus
consultative techniques for root cause
analysis purposes
Transactional analysis
How people relate to each other through the
use of certain words and phrases, and what
impact this might have on others
Feedback to others
How to create a positive approach in all
situations
The pros and cons of different forms of
communication
When is it best to telephone / use Email /
or put information in writing?
Putting it in writing
How to create customer friendly copy. The
importance of structure, wording, and the
elimination of jargon, plus an indication of
a clear way forward so that all parties know
where they stand.
Email protocol
What style of writing should you use in
Emails? Should you ask for a receipt of
mail? If so, in what circumstances?
Presenting your case
How to put across your case with conviction
on a face to face basis, and influence
others in the process
Communicating effectively with a range of
different and sometimes difficult
individuals
The use of a 4 step model to help you put
your case in a way that will make an impact
on those that you find difficult to
communicate with under normal circumstances.
Post your comments at
amin@aiminlines.co.th
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