How to improve your personal
effectiveness and influencing skills to get
the results that you want
This programme explores
how to reconcile the need as a manager to
influence people and make friends at the
same time. Reconciling these diverse and
disparate needs is a dilemma for many
managers. This programme will show you how
to be more assertive, and create a win/win
situation for all parties. It will also
examine how to run meetings more
effectively, and persuade difficult
individuals to come around to your point of
view.
Aims of the
seminar: We all know
people that appear not only to be confident,
but also seem to be able to negotiate well
with others. Sometimes we feel this way
ourselves, but not always. This programme
will give delegates the time to self analyse,
and build on those traits in their
personality that work well, and give a
framework and awareness of how to avoid
creating problems in relating to others.
It will examine the concept of what it takes
to be an effective communicator, how to work
well with others and say ‘no’ without
causing offence. Attendees will also learn
how to use body language to influence and
manage one to one and group interactions.
Who will
benefit?
Any manager, team leader,
or supervisor who wishes to develop their
inter-personal skills and become better
negotiators, or finds that they have to deal
with challenging or difficult individuals in
the work place.
Contents &
Coverage
Introduction
What are the factors that inhibit us being
as effective as we would like to be in our
day to day working activities and
inter-personal relationships?
Self Analyse
Using an assessment instrument to find out
more about yourself.
How to make a good first impression
An exploration of how your initial contact
with others can really make a difference
with regard to ongoing contact
Body language
What are the key elements of non verbal
communication, and what do you need to bear
in mind dealing with people from different
cultures?
Barriers to communication
Gaining an understanding of what can stop
you communication as effectively as you
would like
The key steps in successful negotiation
Aiming for a win/win situation and having a
back up should your negotiation plan not go
as smoothly as you would want
Enhance your persuasion and influencing
techniques
How to steer the conversation back on track,
when it appears to be going off at a tangent
Learning to adapt your style to the needs of
others
Insight into the influence of personality
style
How to handle a range of different
personalities in an effective and
professional manner
Running meetings effectively
How to chair meetings, encourage people to
talk more, - or shut up --!
Conflict management
Getting to the root cause of conflict, and
resolving disagreements
Acting as an ambassador for the team that
you manage
Taking forward problems and issues raised by
team members, by communicating and meeting
with managers from other parts of the
organisation.
Handling aggressive, or too passive
behaviour
How can you stand up for yourself in a clear
and assertive manner?
How do others try to manipulate us to
their way of thinking?
Exploring a variety of ways that others
might use to persuade any of us to do
something we do not wish to do.
Tools to use to put across your point of
view
Fogging, negative feelings assertion, and
discrepancy assertion – how can you use
these different techniques to state your
case?
Developing an action plan
In practical terms, how can you use the
range of techniques learnt during the day to
influence others effectively, and create a
feeling of well being and success around
you?
Post your comments at
amin@aiminlines.co.th
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