John needed to process the paperwork on 5 more sales by noon and had another 10 issues to iron out before he could send the John needed to process the paperwork on 5 more sales by noon and another 10 issues to iron out before he could send the agreements. He was falling behind in his client calls and couldn't even get the standard paperwork done. His wife was getting ticked at him facetiously suggesting he should just get a cot at the office and live there. He hadn't spent more than 10 minutes with his kids in the last week. All this and he could even claim he was making more money.
It didn't make sense. He should be able to coast a little after all these years. But his business was more demanding than ever and he was enjoying it less. He rationalized he would eventually make more money? As if money made up for the stress.
If you are like many producers, your company probably isn't considering hiring staff to support you. In fact, they are likely thinking of who they can fire to increase return. Can they get another 2% output and get more revenue? There are two ways to cope.
Take a course on stress management or get smarter about getting things done. We all have the same amount of time. We just choose to prioritize it differently. You make time to get the things done that matter. Saying you don't have enough time is an excuse. Australians have a quaint expression, I've got time for you. This means that you are important enough to give time to.
The Chinese first demonstrated the idea of time to students in Buddhist Temples. Inventors of the first clocks, monks would dangle a rope from the rafters with knots representing hours. They would then light a flame at the bottom which would burn evenly indicating the duration of time. This representation would also show children once time was gone, it could never be recaptured. They burned a lot of temples back in those days. So the elders changed to measuring time using water buckets. Monks would punch holes in buckets to allow water to pass. But then the temples got water logged. So the early Chinese finally created the mechanical clock.
We no longer have the sense of time escaping from a water bucket or being burned on a rope. But we feel the pressure of time as if we were being burned by it. But there are things you can do to get more organized and maximize the time you have.
Here are 7 techniques you can use today:
1) Stop fighting self created fires. If you are spending more than 25% of your day fixing problems, you may be causing your own. A few years ago, a broker called me to complain his business was hurting because he couldn't spent enough time on gaining new clients. I analyzed his day hour by hour and determined that he indeed spent a lot of time fixing things. He fixed computers, fought overdue notices and generally rectified mistakes by his own staff. Surprised, I worked backwards and learned that he hired good people but only gave minimal training and then sent the new hires to the wolves. Training was only after a mistake was made. And it nearly always came back to bite. Poor training creates poor motivation. Poor motivation creates black holes of wasted money. When you hire, take 25% more time to train than you think is needed.
Practice this plan.
1) Tell your staff what to do
2) Show your staff what to do
3) Watch them do it
4) Wait a day and watch them do it again
Only then can you possess the ability to trust someone's competence to get things done.
Also, fight fires only in the afternoons. This may not work for real emergencies. But it will train your staff to bring an issue to you only during the less hectic hours of the PM. The alternative is to fight fires all day long. If you let problems derail you, they will. I believe in O'Tooles law. O'Toole thought Murphy was an optimist.
2) If you arent working daily toward your goals, you are helping someone achieve theirs. Keep your monthly, 1 and 3 year goals on your desk in plain view. It is so easy to fall into the trap of just maintaining your business instead of growing it. But I guarantee that if you are distracted from your goals today you will be frustrated tomorrow. If this sounds trite and obvious, youve been jaded. The producers in your business who are regularly in the top 5% stick to their daily goals like glue. They review goals in the morning before the day starts, and plan out the next day before the current one is done. Start each day with your goal in mind. Top producers also hold planning sessions monthly, trying constantly to stay on track. This doesn't mean they never derail. But when they do take a detour, its only a short distance back to the main track.
It is often easy to avoid unappealing activities. Helen Gurley Brown, founder of Cosmopolitan magazine, said she always did the most unpleasant tasks on her list first to get them out of the way. Give the most undesirable jobs the highest priority.
3) Sharpen your Axe. This is an era of constant improvement in both your sales and systems. I spoke at a large mortgage convention a few years ago. Sally Ride, the first female astronaut in space, was the keynote speaker. My presentation was in the afternoon and I arrived an hour early before Ride's speech that morning to a get a good seat in the auditorium set for 1500 plus. only 150 showed up out of the 3000 registered for the conference. What did Ms. Ride have to do to get an audience? Catch a bullet in her teeth? Compare that to the Life Insurance Industry's Million Dollar Round Table annual meeting. I spoke at their June meeting of 6000. There were exactly 6000 seats in an auditorium. If you weren't there by 8am, you didnt get in. No one was late. None were in the foyer chatting. No one slept in or enjoyed a late breakfast. People came to get an edge, to get better, to sharpen their axe. Incidentally, to be invited to the MDRT, your income level had to be at least $75,000 in first year commissions. Obviously most attendees made far more.
Two lumberjacks started work one day with a bet. Each wagered they could cut the most timber. Both started out well, but one clearly cut more wood at the end of the day. The losing lumberjack accused the winner of cheating. He saw the victor take a two-hour lunch and loaf for much of the rest of the day. The winner said, You didn't notice during my break periods that I sharpened my axe. Most sales producers and business owners work extremely hard with dull axes that havent been sharpened for years.
4) A messy desk is a sign of a messy mind. If you were to clean your desk and find Jimmy Hoffa's body, your messiness may be creating wasted time. Psychological research have shown that we strive to be organized no matter how bad the mess. Has anyone ever tried to straighten your desk? And you became upset because your piles got messed up? The problem is that you are sacrificing time to look for things that should be at your fingertips. Only handle messages once. Read an e-mail and file it, forward it or discard it. Take a sheet of paper and do the same. If you want to keep a paper, jot a post it note and stick it on the sheet, then file it. That way you won't have to read it again.
5) Stop sitting at your sit downs Have you ever noticed how much time is wasted in meetings you didn't want to attend in the first place? Start holding them standing up. Your meetings will stay on topic and end quickly when you don't let people relax so much. Your meetings will end 50% more quickly if you keep those involved literally on their toes.
Another good idea is to schedule appointments and meetings at odd times. If you schedule a meeting for 10 am, most people expect it to last until 11am unless otherwise stated. But if the appointment is 10:20 or 10:17, you will seem very busy and I guarantee attendees to the meeting will be on time.
Also always arrive early. If you arent early, you're late. If your mind isn't prepared to start when your body is present, you are wasting time that could be spent doing more important things.
6) Make time to sell every day. If you arent spending 25% of every day marketing, your business is probably not growing. It is so easy to come up with excuses to avoid marketing. The sad fact is, the landscape is littered with producers who think they are in the administration business instead of the sales business. There is a problem with an issue, so you avoid making phone calls that day. A staff dilemma, and you procrastinate setting an appointment with a referral source. Do that for few months and your business looks like Oprah Winfrey's weight loss plan. Do you sell when you are desperate and procrastinate making calls when business is good? A wise and wealthy pro once told me he loved to see his competitors get too much business. This was a sure sign of a future downturn. This was his cue to sell harder to gain market share. This meant referral sources giving him business he didn't have to pay advertising dollars for.
7) Don't get trapped into "Hurry Sickness". Do you rush around even when you dont have to? Do you become impatient in lines even on Sundays? Do your thoughts turn to work even on your time off? You are suffering from Hurry Sickness. Dr. James Dobson's "Focus On The Family" a short time ago featured a prominent psychologist who spoke about a compulsion so intense that even down time becomes time on. This is Type A Behavior gone wild.
Sam Walton of Wal-Mart fame stated on his death bed that he blew it. Quoted in a magazine article, the employee listening to his last statements mentioned Walton blew it with his family. Walton said the only thing important in the final hours of ones life isnt the money or the conquests, its the people. Walton said he barely knew his youngest son. His wife stayed with him out of commitment. He even neglected his grandchildren. No one in the last stages of life ever looked back and wished they had made more money. It is always the relationships they missed the most.
You don't need to learn more about your products and services. You need to become more effective at doing the things you already know. This means discipline, focus and most importantly, making the time for the most important staff support group in your life, your family. You can do that and still earn a decent living. Utilizing these 7 steps will help you cope with time pressure instead of letting it control you.