|
AGENDA
A Bold Approach to Sales
and Service
| 08:30 |
Registration |
| 09:00 |
Start of
Seminar
- Introduction of Stephen
Lundin
- Opening Remarks and
Background
- Objectives of the Day
- Insights and Lessons from
Travels with FISH!
- (A Decade of FISH has
produced many important insights
for those who wish to make work
a reward and not just a way to
rewards.)
- How do you sustain a high
level of energy?
- The discovery of Top
Performer
- Overview of Top Performer
|
| 10:20 |
Coffee Break |
| 10:45 |
Seminar
Continues
- Interactive Exercise
- The film Top Performer
- Natural Energy
- Small Group Application
Activity
|
| 12:00 |
Lunch |
| 1:00 |
Seminar Resumes
- The Language of Energy
- Applications to Customer
Service
- Application to all jobs
- Making an Emotional
Connection
|
| 2:45 |
Coffee Break |
| 3:00 |
Seminar Continues
- Becoming a Top Performer
- Implementing Top Performer
and Building a Top Performance
Culture
- Final Integrating Activity
- Closing Summary
|
| 4:00 |
Q & A and
close |
| 4:15 |
Book Signing
and individual questions |
This will be a fun day,
but it has a very serious intent.... |
