Top Performer addresses customer service, customer retention and sales. The FISH! Philosophy provides an important cultural base while Top Performer supplies the action. It also explores the most powerful resource available to any manager, anywhere in the world; natural energy. Top Performer provides the answer to a question asked by many individuals and organizations that have experienced the transforming power of the FISH! Philosophy, “What can we do to solidify and build on our gains with FISH?”

In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Addressing today's work issues (including employee retention and burnout) with an appealing message that applies to any sector of any organization, "Fish!" offers wisdom that is...

By Stephen C. Lundin, PH.D., John Christensen, Harry Paul
The "offishial" follow-up to the bestseller "Fish!, Fish! Tales" offers exciting, dramatic, real-life stories of how companies and individuals apply the "fish philosophy" to boost morale and improve the quality of business and life.

The bestselling "Fish!" philosophy is now applied to keeping any company's vision alive and renewed, using the example of a fictional sushi bar that is always two steps ahead of the competition. The business parable employs the same kind of easy-to-read story that was used in "Fish!" to illustrate its three major principles of continued success:...

by Stephen C. Lundin, PH.D., John Christensen, Harry Paul
Millions of business people have already used the bestselling "Fish!" books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively.

by Stephen C. Lundin, PH.D.
Tiene algo que ofrecer un mercado callejero a una multinacional con problemas? Mary Jane, una ejecutiva de esa empresa, descubrira que si, y mucho. El departamento en que ella trabaja es temido y odiado por todos los demas empleados de la empresa. Por que? Porque en el todo se atasca y se retrasa. Ademas, el personal que trabaja ahi parece...

by Stephen C. Lundin, PH.D., John Christensen, Harry Paul
Featuring four inspiring, real-life stories, this audiobook shows how to apply Seattle's fish market principles to their own business. Abridged.

by Barbara Pagano, Elizabeth Pagano, Stephen C. Lundin, PH.D.
Leadership expert Barbara Pagano demonstrates that transparency is more than an excellent policy--it is a powerful management skill that managers can learn. Presenting the nine behaviors that every successful leader uses, Pagano shows readers how to use these techniques to build loyalty, gain trust, and establish a reputation for integrity.

by Stephen C. Lundin, PH.D., John Christensen, Harry Paul
La historia de Fish! y los principios en ella expuestos muestran como renovar el interes de los empleados que realizan funciones administrativas, de tipo logistico y de apoyo a los departamentos "estrella" de la empresa. Los autores conocen y aplican la profunda necesidad que todos tenemos de sentir que lo que hacemos importa, que contribuye al...

by Stephen C. Lundin, PH.D., Oliver Wyman, Mara DeMay
On the heels of the best-selling FISH! and FISH! TALES, this latest installment of the business self-help franchise continues the aquatic metaphor, this time situating it in a fictitious sushi restaurant. When a newly-promoted manager has trouble filling her predecessor's shoes, she finds help at the happening restaurant Taka Sushi. Here the...

by Stephen C. Lundin, Harry Paul, John Christensen
On the heels of the best-selling FISH! and FISH! TALES, this latest installment of the business self-help franchise continues the aquatic metaphor, this time situating it in a fictitious sushi restaurant. When a newly-promoted manager has trouble filling her predecessor's shoes, she finds help at the happening restaurant Taka Sushi. Here the...

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